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In a recent ruling by the District Consumer Disputes Redressal Commission in Hyderabad, Singapore Airlines has been directed to pay Rs 2 lakh as compensation to Telangana's Director General of Police (DGP), Ravi Gupta. The decision came following a complaint filed by Gupta regarding the malfunctioning recliner seats during his journey.

Seat malfunction

Ravi Gupta, accompanied by his wife Anjali Gupta, embarked on a flight to Australia via Singapore from Hyderabad last May. Despite purchasing business class tickets, the couple faced a distressing ordeal when they discovered that the recliner seats failed to function properly due to electronic controls failure. As a result, they were unable to recline their seats throughout the journey, enduring discomfort and sleeplessness.

Despite initial offers of compensation from Singapore Airlines, Gupta's dissatisfaction led to legal recourse. The commission ruled in favor of the complainants, ordering the airline to pay Rs 2 lakh as compensation. This amount comprises reimbursement of the price difference between business class and economy class tickets, along with additional compensation for mental distress and inconvenience caused.

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Resolution

The ruling not only addresses the financial aspect but also highlights the importance of ensuring passenger comfort and satisfaction. By holding airlines accountable for such issues, consumers are empowered to seek recourse in case of substandard service. The decision serves as a reminder to airlines to prioritize passenger well-being and uphold service standards.

The case underscores the significance of consumer rights and the need for effective mechanisms to address grievances. It also emphasizes the responsibility of service providers to deliver on their promises and provide a seamless travel experience for passengers. Ultimately, the ruling sets a precedent for holding airlines accountable for maintaining quality and addressing customer complaints promptly.

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